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1 Developing Active Listening - I colour I listen

This is a skill listening and questioning development activity. It goes some way to developing sensory acuity. To develop active listening skills, and to develop sensory acuity One tip to help you pay greater attention to any other person. Look them in the…

2 Giving Negative Feedback

Negative feedback is always difficult to give, it is even harder to receive. Follow these top ten tips and it will be received in a suitable way, and remember to do this in private: 1. Acknowledge the person · Adopt the attitude that this individual is doing…

3 What's empathy got to do with business?

If you had the power to help someone in need, would you do so? What motivates you? What drives you to do a kind deed? Empathy! Donald Trump has a catchphrase: "It's not personal, it's business". And, on the surface, he certainly has the trappings of success……

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